Responsibilities
 
The overarching responsibility of the IT Systems Project Manager is to ensure the projects they are assigned are completed successfully and stay within their defined scope, timeline, and budget.  The IT Systems Project Manager must develop and adhere to project plans which define the project’s tasks, resource allocation, deliverable dates and current status.  They must identify and analyze the customer’s needs and system requirements to create these project plans.  This individual is also responsible for maintaining active channels of communication with their projects’ customers and ensuring the customer’s expectations regarding deliverables and deadlines are managed appropriately.  The technical project manager must also conduct internal project meetings to ensure the project team understand their tasks and complete their work on schedule.  A strong technical background, problem-solving skills, and internal drive are critical for an individual to succeed in this role.
 
Qualifications
 
Required:

• Bachelor’s degree in IT, engineering, computer science or related field, or equivalent work experience
• Minimum three years management experience in the IT field, including development work and interactions with customers
• Proficiency working in groups and leading cross-functional teams
• Excellent problem-solving skills
• Strong written and oral communication skills
• Highly organized

 
Preferred:

• Master’s degree in management or business administration
• Expertise in at least one development language

 
General Job Duties
 
Work effectively as a member of the Operations Group
 

• Maintain the highest standards of professionalism
• Cooperate with co-workers to improve both the quality of the work and the morale of the department(s)
• Assist in making reports and other departmental documents as professional as possible
• Show a high level of enthusiasm and work ethic

 
Customer Satisfaction and Focus
 

• Understand what the customer expects of you and the company and strive to meet and exceed these expectations
• Work to resolve customer complaints and enhance customer satisfaction