VANTA Partners' client is looking for a technically savvy support engineer who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with the company R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development. 

Responsibilities:

• Understand the market, clients, partners, and technology
• Provide expert-level technical support to our customers
• Manage client support cases on a daily basis
• Manage escalations and expectations for both the client and internal personnel
• Respond to client-reported issues in a timely manner and/or per service level agreements
• Communicate progress of resolution/status in a timely fashion and/or per service level agreements
• Track and maintain all client communications and case documentation
• Provide product feedbacks and insights to the business and R&D teams

Requirements:

• Product management sense/familiarity
• Tier 1-2 technical support experience 
• Web marketing and digital advertising experience
• Passion for Superior Client Experience
• Excellent written and verbal communication skills
• Action oriented with strong organizational, analytical and problem solving skills
• Highly adaptable, fast learner, inquisitive
• Ability to collaborate cross-functionally on a global scale
• Technical aptitude in support of learning Mobile Marketing Ecosystem in general and company Product in specific.
• Dependable, motivated, self-starter, with the ability to work independently
• SQL querying experience

Nice To Haves:

• Mobile advertising experience
• Ability to integrate, test and troubleshoot mobile SDKs
• Comfortable with Xcode, Android Studio and associated mobile troubleshooting tools
• Understand REST APIs
• Ability to read, understand and correct client SDK integration code
• Familiar with the following languages Java, Objective-C, Python  

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